SHIPPING PROTECTION
$2.50
Damaged Items
We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our hands. If your order appears to have been damaged in transit, and please contact us via email at azstoneco@gmail.com and be sure to include a clear picture of the item(s) in question, as well as the box from multiple angles if possible. If you purchased insurance at check out, we will assist you in submitting a claim with the carrier.
Many of our crystals are fragile, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care, but sometimes damage does occur.
Because of the fragile nature of crystals, it is HIGHLY recommended you add shipping insurance to your order during checkout.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any reason at azstoneco@gmail.com.
Exchanges and Refunds
We do not offer exchanges or refunds.
FREE SHIPPING
We offer free US shipping for orders over $200. Shipping starts at around $6 and goes up based on location and the weight of your package.
HOW DOES SHIPPING WORK?
All packages are shipped from Arizona.
Order Processing
All orders are processed and shipped within 1-3 business days unless there are unforeseeable delays (holidays etc.) or we advise on the live sale.
Shipping charges for your order will be calculated and displayed at checkout. During checkout, you are able to choose your delivery preference.
Please make sure the shipping address is entered correctly as we are not responsible for non-delivery due to the address you provide. If an order is returned due to an incorrect address, we will contact you and work with you to best resolve the issue.
If you see that your package is not moving between shipping points, please send us an email with your order # immediately to:
You will receive an email notification with tracking information once your order is fulfilled.
LOST/MISSING PACKAGES
AZ Stone Co is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
TRACKING INFORMATION
All orders are processed and shipped within 1-3 business days unless there are unforeseeable delays (holidays etc.) or we advise on the live sale.
You will receive an email with a tracking number once your order is fulfilled.
MY TRACKING SAYS “NO INFORMATION AVAILABLE”.
It takes 1-3 business days for the tracking information to update in the system. If your order was placed more than 7 business days ago, and there is still no information on your tracking number, please contact us at azstoneco@gmail.com.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, typically all items in your order will be shipped in one box, but on occasion (depending on order size etc.), orders will sometimes be sent in separate packages.
If you have any other questions, please contact us at azstoneco@gmail.com.
Why shop with us?
There are many great reasons to shop with us for your crystal needs. We love what we do, and love to share the healing energies of crystals with everyone! First and foremost, we offer high quality crystals that are hand-selected for their beauty and energy. Here are some more reasons to shop with us:
- We take great care in sourcing our crystals from reliable sources, so you can trust that you're getting the best possible stones.
- We have a wide selection of crystals to choose from, so you're sure to find something that speaks to you!
- We are committed to providing our customers with a positive and enjoyable shopping experience.
- We provide lots of educational information on our social media platforms.
- We are woman-owned.
- We provide fast order processing.
FREQUENTLY ASKED QUESTIONS
We offer free US shipping for orders over $200. Shipping starts at around $6 and goes up based on location and the weight of your package.
Search your Tik Tok user name by clicking the search icon at the top right corner of the page, or go to the "Find Your Live Sale Order" section on the main menu of this site.
All packages are shipped from Arizona.
Order Processing
All orders are processed and shipped within 1-3 business days, unless there are unforeseeable delays (holidays etc.) or we advise on the live sale.
Shipping charges for your order will be calculated and displayed at checkout. During checkout, you are able to choose your delivery preference.
Please make sure the shipping address is entered correctly as we are not responsible for non-delivery due to the address you provide. If an order is returned due to an incorrect address, we will contact you and work with you to best resolve the issue.
If you see that your package is not moving between shipping points, please send us an email with your order number to azstoneco@gmail.com.
You will receive an email notification with tracking information once your order is fulfilled.
Damaged Items
We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our hands. If your order appears to have been damaged in transit, please contact us via email at azstoneco@gmail.com, and be sure to include a clear picture of the item(s) in question, as well as the box from multiple angles if possible. If you purchased insurance at check out, we will assist you in submitting a claim with the carrier.
Many of our crystals are fragile, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care, but sometimes damage does occur.
Because of the fragile nature of crystals, it is HIGHLY recommended you add shipping insurance to your order during checkout.
We do not accept returns or exchanges.
If you have an further issues not within the FAQs, please send us an email to azstoneco@gmail.com.
We have done quite a bit of research, talking with many miners and dealers from around the world. We strive to constantly educate ourselves on minerals and mining practices, and have good relationships with our partners from whom we purchase our crystals.
We also attend major mineral and gem shows in the United States such as the Tucson Gem Show, in addition to working privately with miners and dealers around the world.
We try to ensure that we have the most information about the source and conditions the mineral was mined in. However, due to the nature of mining, accessibility, and global micro-economies, it is not possible to have a thorough history of every mineral that comes out of the ground.
With that, we work closely with miners and dealers who can answer all of our questions so there is a relationship built on trust.