Help with Orders
We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our hands. If your order appears to have been damaged in transit, and please contact us via email at email@example.com and be sure to include a clear picture of the item(s) in question, as well as the box from multiple angles if possible. If you purchased insurance at check out, we will assist you in submitting a claim with the carrier.
Many of our crystals are fragile, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care, but sometimes damage does occur.
Because of the fragile nature of crystals, it is HIGHLY recommended you add shipping insurance to your order during checkout.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any reason at firstname.lastname@example.org.
Exchanges and Refunds
We do not offer exchanges or refunds.