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Damaged Items

We take every precaution to ensure your order arrives safely and securely. That being said, we cannot guarantee its condition once it leaves our hands. If your order appears to have been damaged in transit, and please contact us via email at azstoneco@gmail.com and be sure to include a clear picture of the item(s) in question, as well as the box from multiple angles if possible. If you purchased insurance at check out, we will assist you in submitting a claim with the carrier.

Many of our crystals are fragile, and we can assure you that when any of our products leave our hands they are wrapped and padded with the utmost care, but sometimes damage does occur.

Because of the fragile nature of crystals, it is HIGHLY recommended you add shipping insurance to your order during checkout.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any reason at azstoneco@gmail.com.

Exchanges and Refunds

We do not offer exchanges or refunds.

FREE SHIPPING

We offer free US shipping for orders over $200. Shipping starts at around $6 and goes up based on location and the weight of your package. 

HOW DOES SHIPPING WORK?

All packages are shipped from Arizona.

Order Processing

All orders are processed and shipped within 1-3 business days unless there are unforeseeable delays (holidays etc.) or we advise on the live sale.

Shipping charges for your order will be calculated and displayed at checkout. During checkout, you are able to choose your delivery preference.

Please make sure the shipping address is entered correctly as we are not responsible for non-delivery due to the address you provide. If an order is returned due to an incorrect address, we will contact you and work with you to best resolve the issue.

If you see that your package is not moving between shipping points, please send us an email with your order # immediately to:

azstoneco@gmail.com.

You will receive an email notification with tracking information once your order is fulfilled.

LOST/MISSING PACKAGES

AZ Stone Co is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

All orders are processed and shipped within 1-3 business days unless there are unforeseeable delays (holidays etc.) or we advise on the live sale.

You will receive an email with a tracking number once your order is fulfilled.

MY TRACKING SAYS “NO INFORMATION AVAILABLE”.

It takes 1-3 business days for the tracking information to update in the system. If your order was placed more than 7 business days ago, and there is still no information on your tracking number, please contact us at azstoneco@gmail.com.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, typically all items in your order will be shipped in one box, but on occasion (depending on order size etc.), orders will sometimes be sent in separate packages.

If you have any other questions, please contact us at azstoneco@gmail.com.